Sales teams often use spreadsheets or random call sampling to track performance, check compliance, and evaluate customer interactions.
This approach takes a lot of time and rarely captures everything because managers can only review a limited number of calls or meetings. Important details can be missed, and this makes it harder to provide effective coaching or trust pipeline forecasts.
The good news? Sales call audit tools provide a better way to handle this.
These platforms automatically review sales conversations, identify trends across the pipeline, and detect issues before they escalate.
In this blog, we will compare the best sales call audit software available in 2025 to help you choose the best one for your business.
What are Sales Call Audit Tools?
Sales call audit tools help teams review and understand every customer conversation without getting lost in spreadsheets or scattered notes. They capture calls, organize the details, and highlight patterns that would be nearly impossible to track manually.
These tools act as both a listening system and an analysis engine. Managers can see not only what was said during a call but also how it was said and what it means for the progress of the deal.
Here’s how it works: the software records and transcribes calls, then breaks them down into key points. From there, it highlights insights such as:
- How well a rep followed the sales process
- Whether compliance requirements were met
- Which parts of the conversation helped move the prospect forward
This creates a clear record of performance that can be easily reviewed and distributed across the team.
The true value comes from how these platforms connect the dots across conversations. They transform hundreds of interactions into guidance that leaders can use to identify common challenges and provide targeted coaching.
For sales reps, this means quicker feedback on what works and what needs attention. And for managers? It means stronger control over outcomes and fewer blind spots when reviewing the pipeline.
5 Best Sales Call Audit Software in 2025
Now, let’s look at five leading sales call audit platforms on the market today. We’ll compare their features and pricing so you can make an informed decision.
1. Goodmeetings
Goodmeetings is an AI-powered tool that enables sales teams to get more clarity from their customer conversations.
It takes the often messy record of meetings and calls and turns them into structured insights that are practical for both sales reps and managers.
One client compared the platform’s analysis with a manual quality audit and found that it reached 97% accuracy—even catching an error that human auditors missed.
The same client also noted that Goodmeetings predicted a 75% probability of winning a deal, and their CRM later confirmed the closure.
Goodmeetings offers everything from automated summaries and searchable transcripts to client health reports and pitch analysis. By combining these features in one place, this sales call audit software allows teams to focus on performance improvement rather than administrative work.
Let’s take a closer look at how Goodmeetings’ features translate into benefits for sales organizations.
| Feature | Benefit |
| Transcripts & Summaries (With Multi-Language Support) | Creates accurate records that can be shared across the team, supports compliance, and helps reps revisit details of past conversations |
| Comprehensive Meeting Search | Allows fast access to past discussions and action items, improves organization, and supports collaboration across teams |
| AI-Generated Key Moments | Flags critical moments in calls so that managers and reps can focus on the sections that influence deal progress |
| Meeting Reports | Provides downloadable, professional summaries that save time and ensure nothing important is missed during follow-ups |
| Client Reports | Offers sales probability scores, customer health insights, and timelines that help with prioritization and relationship management |
| Pitch Reports | Breaks down sales presentations to show engagement levels, objections, and pitch effectiveness |
| Pitch Analytics Dashboard | Monitor rep performance, highlight coaching needs, and guide strategy with data |
| Autofill into CRM | Connects with CRM systems to automatically update fields, reducing errors and giving reps more time for selling activities |
| Upload Meeting Recordings | Consolidates meeting data from different sources in one place, transcribes & analyzes them, and makes sharing easier |
Pricing
Custom. 14-day free trial + free demo available.
Why Settle For Sampling? Goodmeetings Lets You Audit Every Single Call
2. Gong
One of the most widely used tools for sales teams, Gong records and analyzes conversations across calls, video meetings, and emails to give leaders a full picture of what happens during customer interactions.
This makes it much easier to track performance, spot risks, and improve deal outcomes.
Key features
- Captures and transcribes every sales conversation for better review
- Tracks talk ratios, key phrases, and customer signals to highlight areas where reps need support
- Integrates with major CRMs like Salesforce and HubSpot for a complete view of deals
- Provides pipeline visibility and forecasting with higher accuracy than standard CRM predictions
- Delivers insights into competitor mentions and objections
Pricing
Custom
3. Fireflies
The next audit automation software on our list is Fireflies. This is an AI-powered notetaker that captures, transcribes, summarizes, and analyzes customer conversations.
By highlighting key details in sales meetings, Fireflies gives managers the context they need to measure performance and guide future deals.
Key features
- Provides accurate transcription in 100+ languages with speaker recognition
- Automatically generates and delivers summaries with action items and highlights after every meeting
- Lets users search across all calls to find exact topics or moments
- Offers easy CRM integration that updates notes and call logs without manual effort
- Analytics that track talk time, sentiment, and engagement levels
- Provides shareable soundbites that capture important sections of a meeting for training or team discussions
Pricing
- Free forever
- Pro: $18/seat/month ($10/seat/month when billed annually)
- Business: $29/seat/month ($19/seat/month billed annually)
- Enterprise: $39/seat/month
7-day free trial available
4. HubSpot Sales Hub
HubSpot Sales Hub brings together tools that help sales teams manage leads, track conversations, and keep deals moving forward.
With this platform, you can easily discover what’s working in your sales process and what needs attention.
Key features
- Transcribes and analyzes customer calls to enhance coaching
- Provides playbooks with scripts, guides, and competitor comparisons for reps
- Offers a deal pipeline tool that helps you track sales opportunities across all deal stages
- Gives teams a comprehensive view of their pipeline with AI-powered projections
- Provides total visibility into performance with customizable reports and deep sales analytics
Pricing
- Free
- Starter: Starts at $20/seat/month
- Professional: Starts at $100/seat/month
- Enterprise: Starts at $150/seat/month
Free demo available.
5. Salesken
Salesken is an AI-driven platform that focuses on helping teams understand every interaction with prospects and customers more clearly.
The platform reviews conversations in detail, pinpoints risks, and gives managers useful insights that they can act on. This makes it easier to coach reps and tighten sales execution without adding more work to the team.
Key features
- Automatically transcribes and summarizes sales calls
- Offers automated call reviews that score conversations and flag compliance issues
- Provides full pipeline transparency to help teams make accurate deal outcome predictions
- Guides reps during live calls to handle objections and improve conversions
- Auto-logs transcripts, summaries, and action items directly into your CRM
Pricing
Custom. Free demo available.
Conclusion
Sales teams have more conversations than they can ever review by hand, and relying on old methods makes it far too easy to miss what matters.
The five tools covered here show how far sales audit software has come in making reviews accurate, structured, and less time consuming. Each platform brings a slightly different focus, from call transcription and meeting summaries to live coaching and deal health insights.
Goodmeetings pulls these elements together in one place, making it easier for managers to audit every interaction, track compliance, and evaluate performance without juggling multiple tools.
